Frequently Asked Questions
Everything you need to know about our hand-baked goods and delivery.
How do I ensure my bread stays fresh?
Our loaves are best kept in a cool, dry place inside a paper bag or bread bin. For longer storage, you can slice and freeze our bread for up to one month.
Do you offer same-day delivery?
Yes, same-day delivery is available for select local postcodes via our delivery partners if ordered before 2:00 PM.
Are there vegan and gluten-free options available?
We offer a variety of vegan-friendly loaves and pastries. While we have items made without gluten, please note that our bakeries handle flour daily, so we cannot guarantee a 100% flour-free environment.
Can I pre-order for a specific event or date?
Absolutely. You can schedule an order up to 30 days in advance through our online checkout to ensure your favorite bakes are reserved.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality of your order, please contact our customer service team immediately for a resolution.
Where can I find allergen information for your products?
Full nutritional and allergen specifications are listed on each product page on our website and are also available upon request at any of our bakery locations.